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Security Training Courses FAQ’s


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Q: I forgot my username password, how do I retrieve it?

You can retreive your password by clicking here.

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Q: I didn’t get my login information in an email?

Almost always, this type of problem is the result of a spam or junk email filter. Please double check your spam and junk folder and if you find your email there, please add us to your safe list so your emails don’t get held in the future.

If you are using a company email address, it is also possible that your company’s spam filter may have blocked the email before it even made it to your inbox, junk or spam. You will need to contact your company’s IT department to have Fundraising Academy emails added to their safe list.

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Q: The online course is not showing, how do I get it to work?

Online courses launch in a new browser window you make sure to “Enable Pop Ups” within your browser’s settings or options for this website. Also make sure pop-ups are enabled for any 3rd party toolbars you have installed.

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Q: Why is the online course taking so long to load?

Some of our courses contain a lot of media and interactive exercises. As a result, they do require a reasonably fast and reliable internet connection. If you are using a wireless connection or satellite internet and run into issues with load times, you may want to consider switching to a wired connection.

To speed up the load times, Fundraising Academy uses a content distribution network. With servers hosting our content in hundreds of locations across the world, we are able to provide you with the closest possible server to connect to, which adds a great deal of performance to the course loading times.

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Q: My progress isn’t being saved

With a multitude of small configuration differences from computer to computer, there may be instances when saving course progress. If you find this to be a problem, we recommend switching to Google Chrome as a web browser if possible. Chrome is a versatile browser that is known to have no issues with Fundraising Academy courses.

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